Run the room. Set the standard.

An award-winning agency with a legacy team and a genuinely AI-forward office is looking for a Front of House Manager to own the client experience from the moment someone walks through the door. From Bayside boutique blocks to the inner-north's rental boom, Melbourne's market moves on relationships and reputation — and this agency has both in spades.

The Role

• Lead reception and front-of-house staff, setting the standard for client experience
• Own office operations, from supplier management to facilities and presentation
• Coordinate diaries, meeting rooms and client hosting for the leadership team
• Implement and manage AI-forward systems for bookings, visitor management and reporting
• Act as the operational hub connecting sales, property management and admin teams

About You

• Experience managing a front-of-house, office management or client services function
• Natural leadership style — calm, organised, and genuinely people-first
• High standards for presentation and client experience
• Comfortable implementing new systems and bringing a team along with you

What's on Offer

• A genuine leadership role with visible impact on client experience
• Backing of an award-winning agency's reputation
• Legacy team culture — collaborative, not siloed
• Modern AI-forward systems to manage, not outdated manual processes

Salary: $77,000 – $83,000

Location: Melbourne — Victoria's most established and fastest-scaling property market.

Front of House Manager roles like this don't sit on the market long. Get in touch with Ross Recruitment today.